Wasco Windows

Working with Wasco was a great experience all around, both sales and installation. We intend to use them again in the future to replace additional windows. They were incredibly knowledgable and professional. We would rate them an A++

We had this done several years ago. Compared to other window installers I had experienced in other houses, there was hardly any mess inside the house. They have kept our heating and cooling costs down. I did not feel pressure to purchase more than I needed at the time. I just finished washing them this spring and they are easy to clean even for a 75 year old. I also was glad to support Wisconsin products and workers.

The man came to measure went well, the installers were good. The salesman was good however he did not show me a cut away of the door or actually present any samples of the track. Just pictures and what can you tell from a picture??? The price was okay as I was anxious to get the door in before cold weather so bought it mainly for the pricing and thinking I would get in in about 6 weeks. It was 4 months and COLD when finally installed. The installation went well and only about 90 minutes. However after it was in I find out how terrible the threshold is. The track stands up about 1/2". You easily catch your toe on it, also stepping on the track your foot has no support. There is no raised panel to make the threshold even so you aren't' stepping right on the raised slide that the door slides on. Like stepping on a stick and again...you can trip on it easily. Also it was just a dual glass, not triple glas door. Hence the cheapness of it. I would never recommend Wasco for doors. Thumbs down all the way. When you buy cheap you get cheap so go for a better quality upper end door.

I don't even have my windows in Yet and I know will not being coming back for the rest of my windows. The sales safe was excellent and timely for appointments... in May. It is now almost September and they are still not in. When they needed window measures I was left a voicemail that told me what time/day they were coming without asking if I was home... I work in health care so I cannot just take off when it's convenient. They ended up coming to take measures of just the outside when I was gone, which is fine but I was never made aware of this until I hadn't heard from them for a month and called to try to schedule it. When I again hadn't heard about even scheduling and install I had to call again. My window ended up being in already and was offered the upcoming Thursday or Friday to schedule... this was the Thursday prior. I called back and left a voicemail to schedule for Friday but never heard back. I called that Thursday to confirm and they didn't have me on the books yet. I finally got on the books for today at noon due to me having an MRI at 7. I got a call earlier this week noting that they would not get it done starting at noon. I arranged to have my elderly father come to let them in at 8 while I was at my appointment. I got back at 845 and they still were not here and had not called. I then called them and someone from the office got back to me and they had to cancel due to the weather... which is fine but the installer should have called at or prior to 8 so I didn't have to have my elderly father get up and moving and wait for nothing and then have me wait more. Maybe this run around is how some window companies operate but my last company scheduled everything the day I signed my contract and noted that they may have to reschedule if the windows didn't get in on time... but at least I knew what was going on. I work 10 hours a day in a building that i cannot receive or send out calls in and have two small step kids, I don't have time or patience to chase people who should be calling me. I have not put any money down and if they cancel on me again I will be canceling my order.

ok at first. They all leak iinside if the rain hits them. My interior wood work is ruined. I finally called for warranty and honestly am not willing to pay a service charge. I wish I would have shopped around before this purchase.

experience was awesome however the door we wanted they didn't offer

Everything went well from start to finish. Beginning with the initial phone call, the estimator coming by to inspect and measure, to completion of job, we felt we were in good communication with Wasco at all times. Very Professional company to deal with.

Very good, in fact, they were so reliable and professional, this was our third time using their products and services.

Wasco was great to work with. The installers were quick and very professional. The windows and doors were amazing. The house was so much warmer after they were installed. Highly recommend.

We had half our windows and two sliding doors replaced in 2014 and the other half of the windows and remaining family room sliding door replaced in 2018. Overall the windows are top notch. Our family room screen door seems ill-fitting for some reason. Windows are made in Wisconsin and are expensive but worth it.

I were satisfied with their work. They are Professional.

They are always excellent. The quality is outstanding.

We were happy with them and they did a great job. Very thorough,In fact, They came back past winter for installation and brought over some screen sometimes around spring. Window has a lifetime guarantee.

It was a great service. Half of them down around 2014-2015 and called them back to finish the job around 2016-2017. It was a very easy sells process.

December 31st, 2018 Dear Wasco, My Dad and I purchased Wasco windows for our home in 2001. A total of 18 windows. At the time, my Dad considered purchasing our windows from several difference area companies. He traveled to each of them comparing the price and quality of the windows. After doing his homework, my Dad decided that Wasco would be the best company to purchase the windows for our home. My Dad was retired and I was still working. We decided to split the cost of the windows. I am quite certain that one of the things that helped my Dad to make his decision was the Lifetime Warranty that came with the sale. I did not think a whole lot about it then but my Dad did. A few years ago, I noticed the black seals inside of the windows had began to buckle. I also noticed the shades in my bedroom would move whenever it was windy outside. So I called to express my concern. I had not looked at the paperwork we had saved from 2001. I was scared to death to have a technician come and look at my windows because I knew it would be difficult for me to pay for 18 new windows to be installed. I was thrilled beyond measure when I was told that our windows were covered by the Lifetime Warranty. If I could have done cartwheels, I would have! The receptionist I spoke with was friendly and really helpful. She explained that she would send out a technician to look at my windows. A few days later Brad arrived. After closely inspecting several of the windows, he got out his measuring tape and measured every single window in our home. I was told that I would need to only pay for the trip charge ($54.95) and that all other costs would be taken care of. I was SO IMPRESSED. It is not often in our day and age you find contractors or companies who are willing to stand behind their products and work. This is exactly what Wasco does and did! A week or so later, Brad and Rob returned with brand new glass and seals for all 18 of our windows. They spent all day working. Both Brad and Rob were friendly and professional. I felt comfortable having them in my home. One of the duo stayed outside working in the truck installing the new glass and seals into the window frames. While the second gentleman removed one window at a time, took it outside and then brought it back in and re-installed it once again. It was quite cold out the day the windows were installed. I was grateful for how well Brad and Rob worked together and how quickly the windows were changed out. The new glass and seals have made a huge difference in the warmth we feel in our home. The shades do not move a bit even when it is extremely windy outside. I am handicapped and really appreciate the tip in windows. It would be extremely difficult for me to remove windows and screens to clean our windows. The tip in/out windows make it possible for me to still clean our windows. I am really thankful for this. I would highly recommend Wasco to any of my neighbors and friends who are shopping for new windows. Its wonderful to find a company and its employees who take such great pride in their products and service. Thank you Wasco for making it possible for me to take good care of our home and family. CherylAnn Order #72642

It turned out great, excellent! We plan on hiring them again.

Wasco windows came out to my house many years ago and installed new windows and two exterior doors in my house. After many years some of the window seals began to fail as well as the two small windows on my exterior doors. I called Wasco and gave them my warranty number and after a couple days they returned my call after they found my warranty and all the proper documentation of the work they had done on my house. I was pleased to find out all my windows were covered under warranty except for the two small windows on my exterior doors as the doors were not made by Wasco. After a few weeks they came to my house and fixed all my windows and I was only charged for the two windows for the doors and a small fee of $99 for the window technician to come to my house and do all the work. Unfortunately I forgot the techs name that came to my house but he was on time and very professional and friendly. I strongly recommend Wasco Windows.

The salesman, John, promised us we would lose only an inch of glass around the edges of our windows because the pocket window would fit mostly below the sill. When the measurer arrived, he told us that the window was too wide to fit below the sill, and would have to be installed higher, losing 4-5 inches of glass. Disappointed, we went ahead with installation. The installers arrived on time, but they brought windows with full screens instead of half screens. When I reread our contract, I saw that John had written it for half screens only in the livingroom rather than on all windows as we had specified. That part was our fault for assuming the contract was written the way we wanted and not carefully rereading it. Lesson learned! The windows were installed well, sealed properly and work beautifully--a huge improvement over our old, drafty ones. The next problem was the half screens. About 6 weeks after installation, Maureen called to tell us that our half screens had arrived, but they were the wrong size. She would reorder and let us know when they arrived. Two months later, not having heard from Maureen, we called. Oh yes, the screens were in, sorry they didn't call. Installation was scheduled for Tuesday. Tuesday arrives, the installers arrive and tell us they have the wrong style of half screen, it'll have to be reordered. We call Maureen, complain, receive no apology, she'll talk to the installers and reorder the correct style, it'll take 1-2 weeks. She'll call me when they come in. Altho we like our Wasco windows and would even get them again, this kind of customer service is really annoying. Wasco needs to train some of their employees more thoroughly so everyone has the same information and orders are done right the first time.

There was a 2 week delay from from the original date, but once the team of three experienced installers began the work I was impressed by how fast and well the removal and installation went. The work was done on a cold 10 degree day, the team was friendly and professional. They promptly returned to move a heavy table back to where it stood originally when my husband and I couldn't. We like the windows look.

It was a little over a year ago.

I phoned the headquarters and spoke to a woman who handles the warranties. To say that she's rude is almost an understatement. Apparently, Wasco has none of their records on warranties computerized. So, this lady started whining to me that, if I didn't have the warranty number and the date of the patio door installation, she was going to have to search through storage in the basement to look it up which she told me could take some time. About a week or two passed and we had 2 additional rain storms with water in the track and still no call back from this lady. So, I called her and she started complaining again about how busy she is and that it would really help if I could dig up the paperwork. Well, I finally found the paperwork and called her with the Warranty Number and date of installation. So, she finally scheduled someone to come out and look at the patio door. The guy shows up without calling to say he was on his way and he was not very friendly himself. He inspected the patio door and diagnosed the problem as being that the track was dirty and he did a partial cleaning and advised me to come back with soap and water and do a more detailed cleaning of the window track. Today, I open my mail and I got a $55 service call from Wasco. Do you think someone would have mentioned that the "lifetime warranty" has fine print? I'll pay the $55 but I sure would not recommend Wasco to anyone needing windows. They are friendly in the sales process, but then they don't want to hear from you. So,ask your Sales Rep good questions on what the warranty really covers.

From the appointment with the sales rep to the installation, I was completely satisfied with the quality and professionalism of this company. As I recall, there was a minor issue happened and the installer came back the following day with the solution. The work was completed in a timely manner which included taking away all the old windows, etc.

They were excellent. They were on time, they followed through. They were friendly. They did have a couple of issues that they had to come back for, which they did. They're good.

We order three casement/picture windows to replace the one big picture window on March 18, 2014. They came out took measurement for the new windows. They gave us a time period of approximately eight weeks for the new windows; which was accurate. They were on time and professional. They did an outstanding job of installing the new windows and taking out the old picture window. The price we paid was fair; it was less than what we expect to paid for replacing the old picture window. We have been customers of Wasco since 1997, and always had excellent service.

They were professional and very nice to work with.